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Problemen oplossen

Contact support

How to reach us, and what to include so we can help you quickly.

Beschikbaar in Free, Pro en BusinessBijgewerkt 8 november 2026

Dit artikel is voorlopig in het Engels.

We answer every message by email. The more we know about the problem, the faster we can help.

Steps

  1. 1Open Contact and choose a Topic, for example Something does not work.
  2. 2Write your message: what you did, what you expected and what happened instead.
  3. 3Add the presentation's title, the time it happened and the browser you use.
  4. 4Click Send message. We answer at the address you gave.
  5. 5Or write to [email protected] directly.

Good to know

  • For questions about your plan or invoices, choose Plans, billing and invoices.
  • For privacy requests, choose Privacy and my data.
  • Feedback on a single slide goes through Give feedback on this slide · get free credits in the editor.

FAQ

Can I send a screenshot?

Describe what you see in the message; if we need a screenshot, we ask for it in our answer and you can reply with it attached.

Problemen oplossen

  • A deck did not finish
  • An upload does not work
  • The export looks different
  • Contact support
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  • Problemen oplossenA deck did not finishWhat to do when a build stops or some slides keep their placeholder text, and what happens to your credits.
  • Problemen oplossenAn upload does not workWhich files can be uploaded where, the size limits of each plan and what the messages mean.
  • Account, plannen en creditsUpgrade, change or cancel your planUpgrade to Pro or Business, change the plan or the billing period, get invoices and cancel.

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