问题排查
An upload does not work
Which files can be uploaded where, the size limits of each plan and what the messages mean.
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Most upload problems come from the file's type or size. Here is what each place takes.
Steps
- For a deck from documents, attach PDF, Word, PowerPoint, Excel, CSV, text or pictures to the prompt, up to 10 files.
- To open your own PowerPoint, use a .pptx in 16:9 without a password, on My Projects with Upload PPTX.
- For an Ultra design reference or a Design Kit, use a .pptx or a .pdf.
- If a file is too large, make it smaller (fewer pictures, a compressed PDF) or split it, then try again.
- If the message says Your storage is full., delete files or presentations you do not need.
Good to know
- One document for a deck: up to 12 MB on Free, 20 MB on Pro and 40 MB on Business; all files together up to 40 MB.
- One uploaded file: up to 25 MB on Free and 100 MB on Pro and Business.
- Old .ppt files and presentations in 4:3 cannot be opened; save them as 16:9 .pptx first.
- Videos cannot be attached.
FAQ
My PDF is a scan. Does that work?
Yes, it is read by text recognition: 2 scans a month of up to 20 pages on Free, more on Pro and Business.