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HomeSentro ng TulongA deck did not finish

Pag-troubleshoot

A deck did not finish

What to do when a build stops or some slides keep their placeholder text, and what happens to your credits.

Available sa Free, Pro, at BusinessNa-update Nobyembre 8, 2026

Nasa English pa ang artikulong ito.

Sometimes a build stops halfway, for example when the connection drops or the tab was closed. Nothing is lost: the slides already made stay in the deck.

Steps

  1. 1Look at the row under the prompt: it shows how far the build got, for example 7 of 26 slides.
  2. 2Click its Try again to go on from there.
  3. 3If nothing could be built, the slide area says The slides could not be built with a Try again button.
  4. 4If a few slides keep their placeholder text, ask the AI to write them, for example "write this slide".
  5. 5Still stuck? Write to us with the presentation's title and the time.

Credits: A slide that failed is not charged: when a request gets no answer, its credit goes back.

Good to know

  • One deck is built at a time. Another one waits with Waiting to Build and starts when the first is done.
  • Stop building ends a build on purpose; what was written stays.
  • Keep the tab open while a deck is built.
  • At the day's limit of requests, the message says when it opens again.

Pag-troubleshoot

  • A deck did not finish
  • An upload does not work
  • The export looks different
  • Contact support
Lahat ng artikulo ng tulong

Mga kaugnay na artikulo

  • Account, plan at creditHow credits workWhat costs credits, how many you get each month, where you see them and what happens when they run out.
  • Paggamit ng editorUndo, history and savingUndo and redo any step, jump back in the editor history, and how your work is saved.
  • Pag-troubleshootContact supportHow to reach us, and what to include so we can help you quickly.

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