Expert Slides
AI 簡報產生器設計範本價格解決方案Design Kit
登入免費開始使用我的專案領取免費點數
首頁說明中心Contact support

疑難排解

Contact support

How to reach us, and what to include so we can help you quickly.

適用方案 Free、Pro 和 Business更新日期 2026年11月8日

這篇文章目前僅提供英文版。

We answer every message by email. The more we know about the problem, the faster we can help.

Steps

  1. 1Open Contact and choose a Topic, for example Something does not work.
  2. 2Write your message: what you did, what you expected and what happened instead.
  3. 3Add the presentation's title, the time it happened and the browser you use.
  4. 4Click Send message. We answer at the address you gave.
  5. 5Or write to [email protected] directly.

Good to know

  • For questions about your plan or invoices, choose Plans, billing and invoices.
  • For privacy requests, choose Privacy and my data.
  • Feedback on a single slide goes through Give feedback on this slide · get free credits in the editor.

FAQ

Can I send a screenshot?

Describe what you see in the message; if we need a screenshot, we ask for it in our answer and you can reply with it attached.

疑難排解

  • A deck did not finish
  • An upload does not work
  • The export looks different
  • Contact support
所有說明文章

相關文章

  • 疑難排解A deck did not finishWhat to do when a build stops or some slides keep their placeholder text, and what happens to your credits.
  • 疑難排解An upload does not workWhich files can be uploaded where, the size limits of each plan and what the messages mean.
  • 帳戶、方案與點數Upgrade, change or cancel your planUpgrade to Pro or Business, change the plan or the billing period, get invoices and cancel.

還需要協助嗎？

寫信給我們，我們會透過電子郵件回覆。

聯絡我們
Expert Slides
AI 簡報產生器：輸入主題，選擇風格，60 秒得到一份完整的簡報。
產品
AI 簡報產生器設計範本價格解決方案PowerPoint 和 Google Slides 外掛程式PPT 範本簡報範本專案管理範本
公司
說明中心指南聯絡我們
法律
隱私權政策服務條款授權法律資訊
© 2026 ExpertSlides · ES Solutions GmbH