Troubleshooting
Google Slides add-on: several Google accounts
Why the add-on in Google Slides stops when several Google accounts are signed in, and how to open it with one account.
The ExpertSlides add-on in Google Slides works with one Google account at a time. When several Google accounts are signed in to the same browser, Google runs the add-on as another account than the one the presentation is open in, and refuses it at once. The sidebar then says Several Google accounts are signed in instead of showing ExpertSlides.
Steps
- Note which Google account the presentation is open in: its picture stands at the top right of Google Slides.
- In Chrome, open a profile that is signed in to this account alone, or add a new profile for it with the profile picture at the top right of Chrome.
- In that profile, sign in to Google with the presentation's account only.
- Open the presentation there and choose Extensions → ExpertSlides → Open.
- Sign in to ExpertSlides in the sidebar as usual.
Good to know
- This is a limit of Google's add-ons, not of your ExpertSlides account or plan.
- Your presentations, credits and Design Kits are the same in every browser and profile.
- In the sidebar, How to use Chrome profiles opens Google's own help on profiles in your browser.
- The PowerPoint add-in is not affected.
FAQ
Do I have to sign out of my other Google accounts?
No. A Chrome profile of its own keeps your other accounts signed in everywhere else; only the window you use the add-on in needs this one account alone.