Troubleshooting
Contact support
How to reach us, and what to include so we can help you quickly.
We answer every message by email. The more we know about the problem, the faster we can help.
Steps
- Open Contact and choose a Topic, for example Something does not work.
- Write your message: what you did, what you expected and what happened instead.
- Add the presentation's title, the time it happened and the browser you use.
- Click Send message. We answer at the address you gave.
- Or write to [email protected] directly.
Good to know
- For questions about your plan or invoices, choose Plans, billing and invoices.
- For privacy requests, choose Privacy and my data.
- Feedback on a single slide goes through Give feedback on this slide · get free credits in the editor.
FAQ
Can I send a screenshot?
Describe what you see in the message; if we need a screenshot, we ask for it in our answer and you can reply with it attached.